Support

In addition to our traditional FREE e-mail support, we offer ENHANCED SUPPORT for an annual subscription fee. If you are an Enhanced Support subscriber please provide us with your Support Authorization Key when e-mailing or phoning our support personnel.

Before contacting Library Concepts SUPPORT please
check the following:
      1. Is your question answered in PC Card Catalog or CONCEPT I's HELP?
         2. Have you looked at the FAQ web page or PCCC's start-up FAQ to see
              if your question is covered there?

Enhanced Support Subscribers:

1. E-mail with your question(s) using the form below. IMPORTANT: Include your Support Authorization Number to assure Priority E-mail Response.

2. When calling Phone Support, have your Support Authorization Number available. If possible call from a phone at the computer running PCCC.
   
If it is necessary to leave a message, please provide a convenient time for our Support personnel to return your call. Also tell us the State you are calling from and, of course, the phone number.

 

Free Support:

1. E-mail with your question(s) using the form below.

2. If you wish to use our Phone Support line for a single "incident," you may do so for a $55 charge to your credit card. Please have Credit Card details handy when your call is made.
  If it is necessary to leave a message, please provide a convenient time for our Support personnel to return your call. Also tell us the State you are calling from and, of course, your phone number.

Due to changes in the LOC web site (May 19, 2008), LOC PICK users require LOC PICK v3.30c. Users with v3.30 or v3.30b may update to v3.30c at no cost by repeating the download-update procedure described in your UPDATE e-mail. Earlier versions of LOC Pick will require the purchase of the LOC Pick UPDATE.

E-mail us your Support Questions using the form below:

Library Name Required
Contact Name Required
City, State (Province) and Country Required
E-mail Address: Required
ENHANCED SUPPORT Number
           Leave 'Number' BLANK if you are not Enhanced Support subscriber

PC Card Catalog or CONCEPT I version (See HELP>>About): Required
Select: Single User
                Network

Describe the problem or question:

Phone Support: (817) 346-0928
    Please have Support Authorization Number or Credit Card available when making your call.


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